What's the most unique part about working with One Step GPS?

Ernesto: The ability to both live and work within the same community. Having grown up in this area, the privilege of working just a few minutes away from my childhood home adds a special and fulfilling dimension to my professional experience.

What feature of One Step GPS do customers love the most?

Ernesto: One standout feature that customers truly appreciate about One Step GPS is the seamless setup process. The name 'One Step GPS' reflects our commitment to simplicity, and many customers are pleasantly surprised by the ease with which they can sign up for our service.

What do customers most frequently mention when switching from another provider?

Ernesto: One aspect that customers consistently emphasize when transitioning from another provider is the relief of discovering our no-contract policy at One Step GPS. Many have recently navigated lengthy two to three-year contracts or faced steep fees to terminate their previous agreements.

What is the biggest problem you've seen the platform solve for a client?

Ernesto: One of the most impactful issues our platform addresses for clients is the challenge of time theft from employees. A considerable number of customers turn to our GPS tracking system when grappling with suspicions of dishonesty in their workforce. By implementing our solution, they successfully mitigate time theft, enhance route efficiency, and, in turn, trim operational costs. This not only fosters a more honest and accountable work environment but also leads to increased production as operations become more streamlined and optimized.

From your perspective, what is the mission of One Step GPS?

Tim: We are dedicated to delivering outstanding services for reputable companies seeking a seamless and trustworthy partnership. Experience a hassle-free relationship with a company you can rely on.

You've made the Inc. 500 three different times. What do you think is the most important aspect of achieving this kind of growth?

Tim: We worked hard for this accomplishment. Our achievement is a result of dedication and teamwork. It required time, strategic planning, and a relentless focus on our customers. Our growth can be attributed to the positivity from customer reviews and word of mouth.

What should a prospective client know about where the company is headed in the next year?

Tim: We evolve in sync with the ever-changing landscape, and I foresee a substantial integration of AI technology within our product offerings.

From your perspective, what makes One Step GPS unique/stand out in the market?

Tim: We take pride in our commitment to ensuring that every customer is not just a number but receives personalized attention. Our focus is on creating lasting connections, ensuring that no one gets lost in the void.

You've made the Inc. 500 three different times. What do you think is the most important aspect of achieving this kind of growth?

Celia: As the industry develops, we grow with it. We're always ready to push our product and service to the next threshold of performance in line with customers' needs.

What's the most memorable thing you have heard a client mention about working with One Step GPS or the platform?

Celia: The platform is way easier to use than other providers they tried, and they were elated about being able to talk to a human being about their account or needs.

What's the most memorable thing you have heard an employee mention about working at One Step GPS?

Celia: That One Step GPS is not like other software businesses and truly care about the customers.

What is there about One Step GPS that you wish potential customers knew?

Celia: For One Step GPS the phrase "the customer is king" is not a joke, we take customer satisfaction to heart and strive to deliver over the customer's expectations.

What is the biggest problem you've seen the platform solve for a client?

Robert: I feel with all clients that sign up for our services, we solve a peace of mind aspect when it comes to solving their problems with vehicles as well as equipment, and it ranges from being able to monitor driver behavior to prevent wear and tear on newer vehicles to anti-theft protection for equipment.

What is there about One Step GPS that you wish potential customers knew?

Robert: Unlike other money-grab providers, we offer the best service in our market! I often get the line, "This is too good to be true. Where is the catch?" but there is none!

What's the most unique part about working with One Step GPS?

Robert: The most unique thing about working for One Step GPS for me is the opportunity and growth from when I started a couple of years ago until now. We achieved great heights. 2021–2023 INC 5000 Winners and much more.

What do customers most frequently mention when switching from another provider?

Robert: Their experiences and how bad they were or have been. There are many horror stories, from being locked in contract for years with no working equipment to ordering devices and never receiving them.

What's the most unique part about working with One Step GPS?

Stephen: I'd say for me, it is knowing that the customers are taken care of.

What feature of One Step GPS do customers love the most?

Stephen: Lately I've had quite a few of them love the fact they can access 3 years of history.

What's the most memorable thing a client has told you/mentioned to you about working with One Step GPS or the platform?

Stephen: The most memorable thing wasn't a good thing.... An owner fired his childhood friend because he caught him taking advantage of his good nature by aimlessly driving around for 6 hours a day whilst on the clock.

What is there about One Step GPS that you wish potential customers knew?

Stephen: Sounds cheesy but, How much you actually care. When I sign someone up I want them to get the absolute 100% best from everyone they deal with over here.

What is the mission of One Step GPS?

Adam: To bring the benefits of sensor data to the company fleets that are the backbone of our economy and to improve their operations' efficiency, safety, and sustainability.

What's the most memorable thing you have heard a client mention about working with One Step GPS or the platform?

Adam: The first time we recovered a quarter million dollar piece of equipment. The police weren't interested in investigating it after looking at where it was in Google Street View (we found a ton of stuff sitting in their yard). We were able to convince the police to investigate. They busted a whole ring and found 6-8 other pieces of stolen equipment because of that. This was probably our third month in operation, and it just proved our product did what it was supposed to.

What's the most memorable thing you have heard an employee mention about working at One Step GPS?

Adam: That we are the best company they have ever worked for. I hear this several times a year.

What is there about One Step GPS that you wish potential customers knew?

Adam: We want to be the best GPS fleet solution on the market, the easiest to use, with the best reporting, the best service and support, and pricing, and help businesses achieve their safety, sustainability, and efficiency goals.

What's the most unique part about working with One Step GPS?

Lindsey: We have a great team that works together. I also enjoy the fact that we can contribute new ideas and see them get implemented. I know I can depend on my colleagues to tackle projects or help me brainstorm an issue I am running into. Overall, I really love the team. Also using the ability to think outside of the box (something many other companies do not use-stuck in their ways).

What's the most memorable thing you have heard a client mention about working with One Step GPS or the platform?

Lindsey: I have heard a few stories at this point, but people are so grateful when they can track down a stolen piece of equipment or vehicle. (Some even gruesome, lol) It totally makes the product worth it for that alone. One rescue of a piece of stolen equipment can save them hundreds of thousands of dollars. More money than they will most likely ever spend on the service. It shows them the value of tracking their vehicles/assets. Also, the ability to talk to a real person and not being prompted through automated answering machines.

What do customers most frequently mention when switching from another provider?

Lindsey: I have heard a lot of people mention long wait times to talk to someone. Also, the devices just going down regularly, no support and contracts keeping them locked in.

Why do you think clients choose to work with One Step GPS?

Lindsey: The affordability of our service. The ability to have things resolved very quickly when necessary. The fact that we offer a high level of support and that our system looks very modern/intuitive user ability.

What feature of One Step GPS do customers love the most?

Mason: On a daily basis I hear that our customers love the Scorecard platform and the sheer accuracy of your units. The customers also comment how our pricing is a huge positive as well!

What is there about One Step GPS that you wish potential customers knew?

Mason: Even though we advertise it very well on our website, I love to exaggerate our 100-day money-back guarantee trial period. This allows our potential customers to have the confidence that they are receiving equipment that truly works. After the trial period, our customers are more than satisfied with the platform and equipment leading to them wanting to stay with us. Even after the 100 days, we offer no contracts and you can cancel whenever you'd like!

What is the biggest problem you've seen the platform solve for a client?

Mason: Besides tracking down the occasional stolen vehicle or asset that is equipped with One Step GPS devices, I have a few customers who were able to monitor their employees and find out they're either using the gas cards on their own vehicles and not the company vehicles, find out they are stealing company time, and not going to their appointments when they said they were. These are just a few of the perks that I have come from our devices.

Why do you think clients choose to work with One Step GPS?

Mason: Customers choose One Step GPS because we are friendly, accurate, low-cost, quick and free shipping, and can tailor the platform to your specific requests and needs. We want to make sure that you have the confidence of knowing where your assets are at every minute of the day.