How does it work?
A GPS tracking device is installed in a vehicle (or piece of equipment or asset) to
gather information, including speed, driving behavior, engine status, idle time,
diagnostics, and more. It utilizes GPS satellites to determine where the tracked
equipment is at all times. The gathered information is stored and transmitted by the
device using cellular networks, using providers like AT&T and Verizon to send the
back to servers in the "cloud."
All data stored on secure servers is processed and delivered to authorized users,
managers, office personnel, etc. Because the data is in the "cloud," you can access
information no matter where you are on a computer, tablet, or smartphone
The gathered data is then displayed on a map in near real-time. One Step GPS then
a host of ways that the data can be processed and output, such as breadcrumb trails
where the vehicle has traveled, how fast it traveled on the way to a location, and
long it was stopped if it idled, and more. All the complexity of gathering the data
done in the background, so you only need to worry about setting up automated reports
alerts of the important and relevant information.
What types of devices do you have?
We have you covered, from fleet vehicles to trailers to yellow steel. We have GPS
devices for every application.
One of our best-selling trackers is the Plugin unit. It installs in the diagnostics
the car, truck, van, with variants for both light-duty and semi-trucks. They can
easily be hidden and notifications sent for tampering if that ever happens.
Other options include a wired device that requires electrical connections to be made
and hidden within three feet of the connection. These fit many applications from
vehicles, ATVs, boats, equipment, trailers and more.
Most of our units, including the plugin and wired ones, get power from the vehicle
even when off. You'll never need to charge them, and once installed, you never
have to touch them again for years.
Our support can answer more questions about these units and more specialized ones
equipment and trailers.
Do I get alerts if someone tampers with the unit?
Yes. To put it simply, you will know as soon as someone removes the device. We
offer many different ways to send alerts: email, text messages, app notifications
and reports. You can also send the information to as many people/users as needed
to ensure your trackers will always be online.
What is involved in the GPS installation process?
The plugin can be installed in a few minutes. Match the plug on our device to the
vehicle. They both have the same shape, and you are set! It is like charging a
phone. If it is ever removed, you will be notified right away.
Some users are not tech-savvy. Is it easy to use?
We work hard to make our software user-friendly, intuitive and simple. We focus on
helping you manage your fleet better and faster with actionable insights. We offer
unlimited support to all of your users when you use our system and have hundreds
of support articles and video guides. You can chat with, call or email us and get
We also have 100% US-based support who can assist you quickly. No waiting or
long hold times. You will notice the difference. We believe in our product and
service that we offer the longest money-back guarantee out there: A 100-day no-
questions-asked Money Back Guarantee.
While it's powerful and has many features, it is also designed to be simple and easy
to use for anyone who wants to "get in and go."
How is your support?
We offer 100% US-based support from our headquarters in Southern California. It is
easy to get assistance by phone, chat, email.
You can check our reviews or try our product yourself to see for yourself. But you
won't be disappointed. We want every one of our customers to be overjoyed with
our system and support. OVERJOYED.
What training is needed and available?
You cannot get your ROI and increase your bottom line if you don't know how to use
the system or don't use it.
Some companies have salespeople double as trainers and some have dedicated
support teams. Others might have extensive user manuals, offer videos, or do
online training webinars. We offer a combination of all of them because not
everyone's needs are the same, and those needs can change from employee and
based on the time available.
We work hard to make the system easy to use, to have data quickly accessible, and
to answer your questions rapidly.
How can I view & manage my fleet?
You can view everything online with any device that has access to the internet. We
also have iPhone and Android apps if you'd like to check in on your fleet on the go.
Where can I expect to see improvement?
It can vary by how the system is used, fleet policies and management. If the
company leaders are unwilling to use the data to make decisions, hold drivers
accountable, or improve operational flaws once spotted using this tool.
ROI requires a commitment to improvements, policies to support the program and
the strength of management to enforce the policies.
The most common areas of improvement include:
Reduced fuel expenses resulting from many different reasons.
Fewer accidents / Lower insurance rates & increased discounts.
Improved employee productivity.
Cut down on regular and overtime wages for the same amount or more work.
Improved maintenance costs with fewer miles, wear and tear and
Faster and more efficient dispatching. Quicker time to respond to customers'
calls. More jobs and happier clients.
GPS tracking can significantly impact workers' comp claims and other insurance
expenses with less speeding, fewer miles, much less personal miles, and more
attention given to driving.
Bringing up "GPS tracking" in the hiring process can scare off potential employees
who may not work a full day once in the field.
You can also hire better employees and retain the "best of the best" long-term. By
saving with GPS and not having unproductive employees, you can pay more for top-
notch employees while still paying less than you would before GPS, giving you the
edge up on your competition.
It is more of an asset than just some business expense or "cost."
Will drivers quit if we implement GPS tracking?
Maybe. If you have a driver(s) quit, you just saved a ton of money. It seldom
happens, but anyone afraid to be tracked is hiding something. If they leave, great.
They can drag one of your competitors down who isn't using GPS tracking, and you
don't have to pay unemployment. All drivers are nervous at first, but good
leadership overcomes this fear and builds a stronger, more profitable company. It is
just another tool used by cutting-edge businesses that continue to improve and
What if my needs change?
We know that as your business grows and changes and your fleet will get bigger
Our no-contract model makes it easy to scale up, and if you sell a vehicle or
something happens, no problem. Just return the tracker. There's no need to
continue paying for something you don't need.
Contracts are a thing of the past. Say hello to your future—and final—GPS tracking