The One Step GPS Customer Service Difference: Behind Our 2025 Grand Stevie Award
Jul 21, 2025•5m
Long contracts, outsourced support teams, and buggy software aren't anyone's idea of great customer service.
So why are these problems so common in the fleet tracking industry?
We asked ourselves the same question. The answer came in 2016, when we challenged the status quo by founding One Step GPS on the principle that excellent customer service shouldn't be a rare perk—but an essential part of fleet tracking.
Since then, our commitment to top-quality client support has set us apart in the industry.
Thousands of satisfied customers have been blown away by the One Step GPS difference, securing us more than 3,600 5-star reviews and an average 4.9-star rating. Learn what earned us a Grand Stevie Award, a 99% customer satisfaction score, and the loyalty of thousands—and why your fleet deserves nothing less.
Deeply human, empathetic service backed by elite technical performance. Fast response, personalized training, and seamless collaboration with in-house engineers make One Step GPS an industry standout.” —Stevie Awards Judges' Comments
One Step GPS Wins a 2025 Grand Stevie Award
In 2025, our obsession paid off in a big way. One Step GPS' innovative customer service team received a Grand Stevie Award for the highest-rated nomination of the year—often considered the business world's greatest honor.
So what makes One Step GPS' customer service the gold standard? By talking with thousands of fleets, we identified the industry's main customer service pain points.
Here's how we solve them.
Problem 1: Slow Response, Lack of Resolution
Getting stuck in an endless loop of transfers or calling five times about the same issue—we've all been there. At One Step GPS, we know you have better things to do than waste time on hold.
We've spent 1000s of hours developing the infrastructure to deliver fast, human support with every contact. It's not just a mantra—our quick and effective service is backed by the data that helped earn us the Grand Stevie:
- .08-second call response time (vs. 30-second average)
- 4.34 minutes call handle time (vs. 5- to 10-minute average)
- 99% first-call resolution rate for technical inquiries (vs. 70% average)
- Pick up quickly
- Solve the problem fast
- Get it right the first time
One Step GPS team has shown greater empathy, near instant response times, and a 99% CSAT (customer satisfaction score).” —Stevie Awards Judges' Comments
While many companies outsource customer service to save a buck, we refuse to cut corners. Our team is entirely in-house and based in the US, giving you:
- Unlimited access to experts: Our reps are highly trained in fleet tracking.
- Real solutions from real people: No scripts or canned responses.
- Consistency and continuity: Our tight-knit team gets to know your fleet and operations.
- Clear communication: Our US-based experts deliver fast, frustration-free support.
Wonderful. Customer service is the best I've ever dealt with. They handle our issues immediately and even follow up periodically to make sure we are satisfied.” —KM
Problem 2: Misleading or Inflexible Contracts
Long contracts—they're terrible for your budget. But did you know they're also a customer service killer?
Fleet tracking providers that require contracts often:
- Neglect customer service after the sale (you're legally locked in for months or years—why make the effort?)
- Outsource client support (hello, poorly trained, unknowledgeable reps!); and even
- Charge extra for customer service and technical support (paying more for the help you deserve? Not at One Step GPS).
- Real-time GPS tracking: $13.95 per month per device
- Optional dual-facing, AI-powered dashcams + real-time GPS tracking: $29.95 per month per device
- FMCSA-certified ELDs + real-time GPS tracking: $20.95 per month per device
Our dedication to contract-free service motivates us to offer the best customer support in the industry. We know you have options, and we're dedicated to keeping your business.
That means better customer support and overall quality of service for your fleet.
No binding contract! A big plus is customer service; they professionally answer your questions. Never transfer you 20 times to get the service you asked for.” —RC
Problem 4: Buggy or Unreliable Software
Fleet tracking can help you improve visibility, cut operational costs, increase driver safety, and much more. But your program is only as good as the software behind it.
Unfortunately, software problems are rampant among even the most popular fleet tracking providers. More than 35% of customers name glitches, crashes, and more as major issues.
To offer the best software—and customer service—on the market, One Step GPS:
- Employs a fully in-house developer team: Our engineers resolve bugs quickly and build new, value-packed solutions to ensure we always provide a state-of-the-art product that meets your needs.
- Constantly builds and iterates based on customer feedback: Your questions, concerns, and suggestions help us continuously improve.
- Offers a free open API for custom integrations and software: Need help? We offer detailed API documentation and expert support to help you build and implement custom solutions.
A disruptor with in-house software engineers working with a knowledgeable Customer Service department is a fabulous combination.” —Stevie Awards Judges' Comments
Problem 5: Faulty or Frustrating Hardware
It's hard to keep track of your fleet without devices that work—even with the best software!
It seems like an obvious understatement to us, too—but customers of other top fleet monitoring providers report serious problems like:
- Plug-and-play devices falling out of OBD ports
- Devices that stop tracking
- Hardware that frequently disconnects
- Devices that quickly fail
- Reliable, top-of-the-line devices: From our plug-in trackers to our AI-powered dashcams, our low device failure rate gives you peace of mind
- Installation support: We're standing by to help get your fleet on the road.
- Lifetime warranty with every device: In the rare event of a problem, we offer free replacements (including returns and shipping) at any time.
One Step GPS has a variety of GPS devices to use as well as an easy and straightforward interface. When a problem was encountered, no matter how minor, One Step was one simple phone call away! The service representatives solved my issues quickly and were happy to do so.” —DR
With Your Every Step
With your typical fleet tracking company, support fizzles after the sale.We're anything but typical.
At One Step GPS, the same team that gets to know your business and helps build your ideal fleet tracking solution is here long after the install. No confusing handoffs, no support drop-off, no upcharges for customer service.
From onboarding to troubleshooting, our US-based specialists are fully focused on responding to your needs. That customer-first mindset? It's part of what earned us a Grand Stevie.
Top notch. Customer Service is as responsive as Sales. I love that. They're super easy to communicate with and extremely helpful.” —TR
Service That Wins Awards—and Customer Loyalty
Why settle for inflated pricing and poor support?
With One Step GPS, you get award-winning service, enterprise-grade tech, and transparent pricing—all without a contract.
- Concierge-level service every time
- Fast, effective responses
- An in-house team of experts, from support reps to engineers
One Step GPS is a disruptor. It has a low price point, no contract, and excellent customer service. With the mantra ;Go Above and Beyond; and a CSAT score of 99%, it's no wonder you are moving up in the industry quickly.” —Stevie Awards Judges' Comments
Author
Mykael Korpash
Fleet and Tech writer
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20,000+ of the world's fleets are monitored with One Step GPS
Author
Mykael Korpash
Fleet and Tech writer
Mykael writes on all things fleet and tech for One Step GPS. She has a nuanced knowledge of actual user experiences with fleet tracking software and of modern fleet issues and covers the most important topics in the space.