Privacy Policy

If you are a One Step GPS customer or a visitor to our website, this policy applies to you.





When you visit our web site or use our products or services, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Browse any page of our web site, use the chat feature of our web site, request a demo, use our products or services, and when you contact us for support, or when we send emails to you.

Opt-in to marketing messages, use the chat feature of our web site, request a demo, place an order, use our products or services, contact us for support, send us emails, and when we call you or you call us.

You may also choose to give us your data when you engage with us on social media or other online forums, respond to a marketing program or promotion, when you discuss a potential business relationship with us, or when you give us your business card or contact details at an event such as a trade show.

Please only provide another person’s personal data to us if you have their permission. If you later discover that you do not have their permission, please inform us immediately.

We may supplement your data with data that we receive from third parties, such as through a referral program. If the products or services that you use are offered by a third party, we may receive your data from them. The data that we receive is subject to this policy, but the third party’s privacy policy will control how they use your data.

Your name, address, telephone number, and email address.

We collect all details of our financial transaction when you place an order through our web site. This may include your bank account number, credit card number and CVV, or debit card details that you provide to pay for our products and services.

Your customers and their street addresses, your users and their home and work addresses, your vehicles and their VIN numbers, device names, telematics device identification numbers, license plate numbers, the routes and places visited by your vehicles and their drivers, computer data from vehicles, miles traveled, time spent in transit and idle, camera recordings, your employees’ and users' names, phone numbers, email addresses and employers, your drivers’ routes, appointments, and business data entered into our products by your employees or users or collected using our devices.

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

We collect precise geolocation data (within 1,750 feet or less) about your vehicles in order to provide our services to you. We do not sell geolocation data or use it for advertising purposes. We do not collect any other “sensitive data” (like racial or ethnic origin, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, health data, data about your sex life or orientation, or criminal history) except when we have your specific consent, or when the law requires us to. We ask that you not provide us with sensitive data or use our products to process sensitive data.

One Step GPS is primarily a business-to-business service directed to and intended for use only by those who are 18 or over. We do not target One Step GPS at children, and we do not knowingly collect any personal data from any person under 13 years old.

Data protection laws applicable in some places provide that we can only use your data for certain reasons and when we have a legal basis to do so. Here are the reasons for which we process your data:

Managing your use of our products and services, login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques using your data.

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixes or scheduled downtime.

Enforcing our rights under our Terms and Conditions or any other agreements between us, to otherwise protect our legal rights or those of our employees, customers or others, or to comply with a court order, legal process, or government request that we are legally required to comply with.

Sending you emails and messages about new features, products and services, and content. If you have previously given consent to send you marketing emails, you can withdraw your consent by emailing us at legal@onestepgps.com.

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions or provide you with our services without personal data.

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but One Step GPS and certain services (like Intercom) will not work effectively.

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at legal@onestepgps.com.

This includes the right to ask us to provide information about:

• the types of data we collect
• why we collect it
• how we use it
• which third parties may have access to it
• how long the data will be stored or the criteria used to determine that period

We will do our best to provide you with the information within one month of your request.

We will do our best to make the requested changes to your information within one month of your request.

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to allow you to use our products and services.

If you cancel your service or we suspend it for non-payment, you will not be entitled to receive the data that is stored within our system or on the devices that you return to us. You will need to specifically request that the data is returned to you as described under “Our responsibilities as a data controller or service provider,” below.

You can do this by asking us to erase any personal data we hold about you or any consumer if it is no longer necessary for us to hold the data for purposes of your use of our products or services. To the extent that you have submitted your personal data when placing an order, it is necessary for us to hold that data to enable you to use our products and services.

Please contact us at 818-659-2031 between the hours of 8am and 5pm Pacific Time, or email legal@onestepgps.com if you have a concern about how we are using your data, so that we can try to address your concerns.

We use physical, electronic, and managerial measures to safeguard and secure the information we collect. Our security measures take into account:

• The amount, nature, and sensitivity of your data
• Potential harm to you from unauthorized use or disclosure of your data
• The purposes for which we process your data and whether we can achieve them without processing your data
• Legal requirements

• You provide personal data and use our web site at your own risk
• No data transmission is guaranteed to be 100% secure, so you should be careful when sharing any personal data over the internet
• Information you share over the internet could be accessible by the public due to causes outside of our control and could be used by others without your consent
• You are responsible to protect your username and password: keep them secret and secure
• If you believe your privacy has been breached, please contact us immediately at 818-659-2031 or email legal@onestepgps.com

We will delete and stop actively using any personally identifiable information about you or any individual who has requested that their information be removed, promptly after you ask us to do so. We store your personally identifiable data for no longer than is necessary to achieve the purpose of the processing. We may store data that is not personally identifiable information for longer periods.

Sometimes we may need to share your data with third parties, including device and equipment manufacturers and our integration partners, who are identified on our Integrations page. For example, we submit geolocation data to Google to improve geocoding. We store data on Amazon servers, and have partnerships with SpeedGauge, Inc., Rarestep, Inc. (providers of Fleetio), and ServiceTitan, Inc., among others. We may share your data with Twilio to facilitate sending you text messages.

We may share your driving-related data with your insurance carrier, either with your permission or if you have entered into an arrangement with your insurance carrier to provide or collect your driving data.

Your data is shared with third parties only when necessary and according to the safeguards and good practices detailed in this Privacy Policy, but third parties’ use and processing of your data will be governed by those companies’ privacy policies.

If our products or services are provided to you by or through your employer or another organization, that organization will have access to your data. If you ask us to delete or correct your data, any data retained by the organization will not be deleted or corrected. You must direct your request to the organization also.

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with our site or our services. These may be “session” cookies meaning they delete themselves when you leave our site, or “persistent” cookies which do not delete themselves and help us recognize you when you return so we can provide a custom experience.

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies, we have no control over how those third parties use those cookies.

• We act solely as a service provider with respect to personal information.
• We do not sell personal information.
• We do not retain, use, or disclose personal information for any purpose other than for the specific purpose of providing you with our products and services, and we do not retain, use, or disclose personal information for any purpose outside of our direct business relationship with you.
• If you or a consumer whose data you have provided asks for access to their personal data, information about the categories of sources from which it is collected, or information about the categories or specific pieces of personal data, we will cooperate, including by providing the requested information in a portable and, to the extent technically feasible, readily useable format.
• If you or a consumer whose data you have provided asks for us to delete or correct personal data, we will cooperate with your request to the extent legally possible. If we are unable to delete or correct personal data for a valid legal reason, we will tell you why, we will only retain the personal data for that reason, and we will delete the personal data after the reason for keeping it no longer exists.
• If applicable under state law, you have the right to appeal our refusal to comply with your request with respect to your personal data.

• Our products and services are not enabled for use in the EU. If you are a resident of the EU, we act as the “data controller” (as that term is defined in the European General Data Protection Regulation, or GDPR) of personal data. This means we determine how and why your data is processed
• We process data in the United States and third countries outside of the EU that are not the subject of an Adequacy Decision (as those terms are defined in the GDPR). By submitting your personal data, you agree that we can transfer, process and store your personal data anywhere in the world.

If this policy changes, we will post any changes on this page. We will notify you of material changes if required by law. Please check back to ensure that you are made aware of any changes.