If you are a One Step GPS customer or a visitor to our website, this
policy applies to you.
We will inform you, by publishing this Privacy
Policy, about how we collect, use, process and store your data.
If the way in which we collect,
use, process or store your data changes, we will inform you of the changes by publishing
to this policy.
If you are our customer, please
also check our Terms and Conditions
or any signed agreement between us, as these may contain
further details on how we collect and process your data.
If you provide us with personal
information about other people, or if others give us your information, we will only use that
information for the specific reason for which it was provided to us. By submitting the
information, you confirm that you have the right to provide us with the data and to allow us
collect, use, process and store it.
When you visit our website or use our products or services,
we collect data. Sometimes you provide us with data, sometimes data about you is collected
Browse any page of our website, use
the chat feature of our website, request a demo, use our products or services, and when you
contact us for support, or when we send emails to you.
Opt-in to marketing messages, use the chat feature of our website, request a demo, place an
our products or services, contact us for support, send us emails, and when we call you or you
Your name, address, telephone number, and email
Your bank account number, credit card number and CVV, or debit card
details that you provide to pay for our products and services.
Your customers and their street addresses, your vehicles and their VIN numbers, the
routes and places visited by your vehicles, computer data from vehicles, miles traveled, time
spend in transit and idle, camera recordings, your employees’ names, your drivers’ routes,
appointments, and business data entered into our products by your employees or collected using
Your IP address, login information, browser type and version, time
zone setting, browser plug-in types, geolocation information about where you might be, operating
system and version.
Your URL clickstreams (the path you take
through our site), products/services viewed, page response times, download errors, how long you
stay on our pages, what you do on those pages, how often, and other actions.
We do not collect any “sensitive data” (like racial or ethnic origin, political opinions,
religious/philosophical beliefs, union membership, genetic data, biometric data, health data,
data about your sex life or orientation, or criminal history) except when we have your specific
consent, or when the law requires us to. We ask that you not provide us with sensitive data.
One Step GPS is primarily a business-to-business service directed to and
intended for use only by those who are 18 or over. We do not target One Step GPS at children,
and we do not knowingly collect any personal data from any person under 13 years old.
Data protection laws applicable in some places provide that we can only use your
data for certain reasons and when we have a legal basis to do so. Here are the reasons for which
we process your data:
Managing your use of our products and
services, login and authentication, remembering your settings, processing payments, hosting and
Testing features, interacting with feedback platforms and questionnaires, managing landing
pages, heat mapping our site, traffic
optimization and data analysis and research, including profiling and the use of machine learning
and other techniques using your data.
Notifying you of any changes to our
service, solving issues via live chat support, phone or email including any bug fixes or
Sending you emails and messages about
new features, products and services, and content. If you have previously given consent to send
you marketing emails, you can withdraw your consent by emailing us at legal@OneStepGPS.com
If you choose to do this, you
can continue to use the website and browse its pages, but we will not be able to process
transactions without personal data.
You can also delete cookies through your browser settings. If you turn off cookies, you can
continue to use the website and browse its pages, but One Step GPS and certain services (like
Intercom) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and
third parties are involved. You can opt out from marketing by emailing us at
This includes the
right to ask us to provide information about:
- the types of data we collect
- why we collect it
- how we use it
- which third parties may have access to it
- how long the data will be stored or the criteria used to determine that period
We will do our best to provide you with the information
within one month of your request.
We will do our best to make the requested changes to your information within one month of
We may use your data to determine whether we should let you know information that might
be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the
only circumstances in which we will do this is to allow you to use our products and services.
If you cancel your service or we
suspend it for non-payment, you will not be entitled to receive the data that is stored within
our system or on the devices that you return to us.
do this by asking us to erase any personal data we hold about you or any consumer if it is no
longer necessary for us to hold the data for purposes of your use of our products or services.
To the extent that you have submitted your personal data when placing an order, it is necessary
for us to hold that data to enable you to use our products and services.
Please contact us at 818-659-2031 between the hours of 8am and
5pm Pacific Time, or email legal@OneStepGPS.com
have a concern about how we are using your
data, so that we can try to address your concerns.
physical, electronic, and managerial measures to safeguard and secure the information we
You provide personal data at your own risk; no data
transmission is guaranteed to be 100% secure
You are responsible to protect your username and
password: keep them secret and secure
If you believe your privacy has been breached, please
contact us immediately at 818-659-2031 or email legal@OneStepGPS.com
We will delete and stop actively using
any personally identifiable information about you or any individual who has requested that their
information be removed, promptly after you ask us to do so. We may store data that is not
personally identifiable information for longer periods.
Sometimes we may need to share your data with third parties. For example, we submit
geolocation data to Google to improve geocoding. We store data on Amazon servers, and have
partnerships with SpeedGauge, Inc., Rarestep, inc. (providers of Fleetio), and ServiceTitan,
Inc., among others. Your data is shared with third parties only when necessary and according to
processing of your data will be governed by those companies’ privacy policies.
will issue cookies when you interact with our site or our services. These may be “session”
cookies meaning they delete themselves when you leave our site, or “persistent” cookies which do
not delete themselves and help us recognize you when you return so we can provide a custom
You can block cookies by activating a setting on your browser
you use your browser settings to disable, reject, or block cookies (including essential
cookies), certain parts of our website will not function fully. In some cases, our website may
over how those third parties use those cookies.
For the purposes of
complying with the California Consumer Privacy Act, or CCPA:
- We act solely as a service provider
with respect to personal information.
- We do not sell personal information.
- We do not retain,
use, or disclose personal information for any purpose other than for the specific
providing you with our products and services, and we do not retain, use, or disclose
information for any purpose outside of our direct business relationship with you.
- If you or a
consumer whose data you have provided asks for access to their personal data,
the categories of sources from which it is collected, or information about the
specific pieces of personal data, we will cooperate, including by providing the
information in a portable and, to the extent technically feasible, readily useable
we are unable to delete personal data for a valid legal reason, we will tell you why, we
only retain the personal data for that reason, and we will delete the personal data
reason for keeping it no longer exists.
Our products and services are
not enabled for use in the EU. If you are a resident of the EU, we act as the “data
(as that term is defined in the European General Data Protection Regulation, or GDPR) of
personal data. This means we determine how and why your data is processed
- We process data in the United States and third countries outside of
the EU that are not the subject of an Adequacy Decision (as those terms are defined in
GDPR). By submitting your personal data, you agree that we can transfer, process and
personal data anywhere in the world.
If this policy changes, we will post
any changes on this page. Please check back to ensure that you are made aware of any