If you are a One Step GPS customer or a
visitor to our website, this policy applies to you.
we collect, use, process and store your data.
If the way in which we collect, use, process or store your data
changes, we will inform you of the changes by publishing updates
to this policy. If the updates are material, we will notify you
as required by applicable law.
If you are our customer, please also check our
Terms and Conditions
signed agreement between us, as these may contain further
details on how we collect and process your data.
If you provide us with personal information about other people,
or if others give us your information, we will only use that
information for the specific reason for which it was provided to
us. By submitting the information, you confirm that you have the
right to provide us with the data and to allow us to collect,
use, process and store it.
We will notify you of important updates to this policy. It is
your responsibility to read them.
When you visit our web site or use our products or services, we
collect data. Sometimes you provide us with data, sometimes data
about you is collected automatically.
Browse any page of our web site, use the chat feature of our web
site, request a demo, use our products or services, and when you
contact us for support, or when we send emails to you.
Opt-in to marketing messages, use the chat feature of our web
site, request a demo, place an order, use our products or
services, contact us for support, send us emails, and when we call
you or you call us.
You may also choose to give us your data when you engage with us
on social media or other online forums, respond to a marketing
program or promotion, when you discuss a potential business
relationship with us, or when you give us your business card or
contact details at an event such as a trade show.
Please only provide another person’s personal data to us if you
have their permission. If you later discover that you do not have
their permission, please inform us immediately.
We may supplement your data with data that we receive from third
parties, such as through a referral program. If the products or
services that you use are offered by a third party, we may receive
your data from them. The data that we receive is subject to this
use your data.
Your name, address, telephone number, and email address.
We collect all details of our financial transaction when you place
an order through our web site. This may include your bank account
number, credit card number and CVV, or debit card details that you
provide to pay for our products and services.
Your customers and their street addresses, your users and their
home and work addresses, your vehicles and their VIN numbers,
device names, telematics device identification numbers, license
plate numbers, the routes and places visited by your vehicles and
their drivers, computer data from vehicles, miles traveled, time
spent in transit and idle, camera recordings, your employees’ and
users' names, phone numbers, email addresses and employers, your
drivers’ routes, appointments, and business data entered into our
products by your employees or users or collected using our
Your IP address, login information, browser type and version, time
zone setting, browser plug-in types, geolocation information about
where you might be, operating system and version.
Your URL clickstreams (the path you take through our site),
products/services viewed, page response times, download errors,
how long you stay on our pages, what you do on those pages, how
often, and other actions.
We collect precise geolocation data (within 1,750 feet or less)
about your vehicles in order to provide our services to you. We do
not sell geolocation data or use it for advertising purposes. We
do not collect any other “sensitive data” (like racial or ethnic
origin, political opinions, religious/philosophical beliefs, union
membership, genetic data, biometric data, health data, data about
your sex life or orientation, or criminal history) except when we
have your specific consent, or when the law requires us to. We ask
that you not provide us with sensitive data or use our products to
process sensitive data.
One Step GPS is primarily a
business-to-business service directed to and intended for use only
by those who are 18 or over. We do not target One Step GPS at children, and we do not knowingly
collect any personal data from any person under 13 years old.
Data protection laws applicable in some places provide that we can
only use your data for certain reasons and when we have a legal
basis to do so. Here are the reasons for which we process your
Managing your use of our products and services, login and
authentication, remembering your settings, processing payments,
hosting and back-end infrastructure.
Testing features, interacting with feedback platforms and
questionnaires, managing landing pages, heat mapping our site,
traffic optimization and data analysis and research, including
profiling and the use of machine learning and other techniques
using your data.
Notifying you of any changes to our service, solving issues via
live chat support, phone or email including any bug fixes or
Enforcing our rights under our
Terms and Conditions
other agreements between us, to otherwise protect our legal rights
or those of our employees, customers or others, or to comply with
a court order, legal process, or government request that we are
legally required to comply with.
Sending you emails and messages about new features, products and
services, and content. If you have previously given consent to
send you marketing emails, you can withdraw your consent by
emailing us at
If you choose to do this, you can continue to use the website and
browse its pages, but we will not be able to process transactions
or provide you with our services without personal data.
You can block cookies by activating a setting on your browser
through your browser settings. If you turn off cookies, you can
continue to use the website and browse its pages, but One Step GPS and certain services (like Intercom)
will not work effectively.
We will inform you (before collecting your data) if we intend to
use your data for marketing and if third parties are involved. You
can opt out from marketing by emailing us at
This includes the right to ask us to provide information about:
- the types of data we collect
- why we collect it
- how we use it
- which third parties may have access to it
how long the data will be stored or the criteria used to
determine that period
We will do our best to provide you with the information within one
month of your request.
We will do our best to make the requested changes to your
information within one month of your request.
We may use your data to determine whether we should let you know
information that might be relevant to you (for example, tailoring
emails to you based on your behavior). Otherwise, the only
circumstances in which we will do this is to allow you to use our
products and services.
If you cancel your service or we suspend it for non-payment, you
will not be entitled to receive the data that is stored within our
system or on the devices that you return to us. You will need to
specifically request that the data is returned to you as described
under “Our responsibilities as a data controller or service
You can do this by asking us to erase any personal data we hold
about you or any consumer if it is no longer necessary for us to
hold the data for purposes of your use of our products or
services. To the extent that you have submitted your personal data
when placing an order, it is necessary for us to hold that data to
enable you to use our products and services.
Please contact us at 818-659-2031 between the hours of 8am and 5pm
Pacific Time, or email
if you have a concern about how we are using your data, so that we
can try to address your concerns.
We use physical, electronic, and managerial measures to safeguard
and secure the information we collect. Our security measures take
- The amount, nature, and sensitivity of your data
Potential harm to you from unauthorized use or disclosure of
The purposes for which we process your data and whether we can
achieve them without processing your data
- Legal requirements
You provide personal data and use our web site at your own
No data transmission is guaranteed to be 100% secure, so you
should be careful when sharing any personal data over the
Information you share over the internet could be accessible by
the public due to causes outside of our control and could be
used by others without your consent
You are responsible to protect your username and password:
keep them secret and secure
If you believe your privacy has been breached, please contact
us immediately at 818-659-2031 or email
We will delete and stop actively using any personally identifiable
information about you or any individual who has requested that
their information be removed, promptly after you ask us to do so.
We store your personally identifiable data for no longer than is
necessary to achieve the purpose of the processing. We may store
data that is not personally identifiable information for longer
Sometimes we may need to share your data with third parties,
including device and equipment manufacturers and our integration
partners, who are identified on our Integrations page. For
example, we submit geolocation data to Google to improve
geocoding. We store data on Amazon servers, and have partnerships
with SpeedGauge, Inc., Rarestep, Inc. (providers of Fleetio), and
ServiceTitan, Inc., among others. We may share your data with
Twilio to facilitate sending you text messages.
We may share your driving-related data with your insurance
carrier, either with your permission or if you have entered into
an arrangement with your insurance carrier to provide or collect
your driving data.
Your data is shared with third parties only when necessary and
according to the safeguards and good practices detailed in this
will be governed by those companies’ privacy policies.
If our products or services are provided to you by or through your
employer or another organization, that organization will have
access to your data. If you ask us to delete or correct your data,
any data retained by the organization will not be deleted or
corrected. You must direct your request to the organization also.
cookies, we (and these third parties) will issue cookies when you
interact with our site or our services. These may be “session”
cookies meaning they delete themselves when you leave our site, or
“persistent” cookies which do not delete themselves and help us
recognize you when you return so we can provide a custom
You can block cookies by activating a setting on your browser
through your browser settings. If you use your browser settings to
disable, reject, or block cookies (including essential cookies),
certain parts of our website will not function fully. In some
cases, our website may not be accessible at all. Please note that
third parties use those cookies.
We act solely as a service provider with respect to personal
- We do not sell personal information.
We do not retain, use, or disclose personal information for
any purpose other than for the specific purpose of providing
you with our products and services, and we do not retain, use,
or disclose personal information for any purpose outside of
our direct business relationship with you.
If you or a consumer whose data you have provided asks for
access to their personal data, information about the
categories of sources from which it is collected, or
information about the categories or specific pieces of
personal data, we will cooperate, including by providing the
requested information in a portable and, to the extent
technically feasible, readily useable format.
If you or a consumer whose data you have provided asks for us
to delete or correct personal data, we will cooperate with
your request to the extent legally possible. If we are unable
to delete or correct personal data for a valid legal reason,
we will tell you why, we will only retain the personal data
for that reason, and we will delete the personal data after
the reason for keeping it no longer exists.
If applicable under state law, you have the right to appeal
our refusal to comply with your request with respect to your
Our products and services are not enabled for use in the EU.
If you are a resident of the EU, we act as the “data
controller” (as that term is defined in the European General
Data Protection Regulation, or GDPR) of personal data. This
means we determine how and why your data is processed
We process data in the United States and third countries
outside of the EU that are not the subject of an Adequacy
Decision (as those terms are defined in the GDPR). By
submitting your personal data, you agree that we can transfer,
process and store your personal data anywhere in the world.
If this policy changes, we will post any changes on this page. We
will notify you of material changes if required by law. Please
check back to ensure that you are made aware of any changes.