Requests for Customer Data

Requests for Customer Data

Additional Links

Updated February 2026

Our Commitment to Customer Privacy

One Step GPS is committed to protecting the privacy and confidentiality of the information entrusted to us by our customers. We provide fleet tracking and telematics services that help organizations improve operational safety and visibility, and we recognize that the data generated through these services may be sensitive.
We do not disclose Customer Data in response to informal requests or for general convenience. Disclosure may occur where required by law, permitted under applicable legal exceptions, or as otherwise allowed under our agreements and policies.

What is Customer Data?

For purposes of this policy, "Customer Data" refers to information collected or processed through One Step GPS products and services, including but not limited to:
  • GPS location and vehicle movement history
  • Device or asset identifiers
  • Customer-submitted account information
  • Reports, alerts, or analytics generated within the platform
  • Communications and settings associated with customer accounts
Customer Data is governed by One Step GPS's Terms of Service and Privacy Policy.

How One Step GPS Responds to Legal Requests

From time to time, third parties - such as law enforcement agencies or regulatory bodies - may seek access to Customer Data.One Step GPS evaluates all such requests carefully and responds only when we determine that:
  • The request is valid and legally binding
  • The request is properly scoped and specific
  • Disclosure is required under applicable law
  • An emergency situation justifies immediate action
We may reject, narrow, or challenge requests that are overbroad, improper, or not legally enforceable.

Key Principles We Follow

When reviewing requests for Customer Data, One Step GPS operates under the following principles:
  1. Customer Data is Not PublicOne Step GPS does not disclose Customer Data in response to informal, non-legal, or convenience-based requests.
  2. Disclosure Requires Legal AuthorityCustomer Data may be disclosed where required by valid legal process (such as a subpoena, court order, or warrant), or where disclosure is otherwise permitted under applicable law, including legally recognized emergency circumstances.
  3. Notice to CustomersWhere legally permitted, One Step GPS may seek to notify the affected customer prior to disclosure so the customer may respond or seek appropriate legal relief.
  4. Data MinimizationWhen disclosure is required, One Step GPS seeks to limit production to the specific data identified in the request and for the applicable time period.
  5. Customer is Often the Best SourceIn many cases, customers have direct access to their own data and may be better positioned to respond directly to third-party inquiries.

Submitting Requests for Customer Information

One Step GPS encourages requesting parties to seek data directly from the customer whenever possible.If legal process must be served on One Step GPS, requests must include:
  • Identification of the customer organization
  • Relevant vehicle, asset, or device identifiers
  • The specific category of data being sought
  • A limited and clearly defined date/time range
  • The legal authority supporting the request
Requests that are vague or overly broad may be delayed or declined.
Law enforcement agencies seeking Customer Data may submit legally valid requests to: lawenforcement@onestepgps.com (Official government agency email required)
Or mailed to:
One Step GPS
Attn: Legal Dept
675 Glenoaks Blvd, Suite C
San Fernando, CA 91340
Emergency RequestsIf an agency believes disclosure is necessary to prevent imminent death or serious physical injury, One Step GPS will evaluate emergency requests promptly, consistent with applicable law.
One Step GPS is not typically a party to private litigation involving customers. Attorneys and litigants should seek relevant information through discovery directly from the customer.If a subpoena is served on One Step GPS, it must:
  • Be properly issued and enforceable in the relevant jurisdiction
  • Clearly identify the customer and specific information requested
  • Be limited in scope and time
Civil subpoenas may be submitted to: legal@onestepgps.com
Or mailed to:
One Step GPS
Attn: Legal Dept
675 Glenoaks Blvd, Suite C
San Fernando, CA 91340
One Step GPS reserves the right to seek reimbursement for reasonable costs incurred in responding.
Valid preservation requests from law enforcement, when permitted under applicable law, may be submitted to: legal@onestepgps.com
Or mailed to:
One Step GPS
Attn: Legal Dept
675 Glenoaks Blvd, Suite C
San Fernando, CA 91340
Preservation requests must specify:
  • The customer and relevant account/device identifiers
  • The type of records to be preserved
  • A defined preservation period (up to the legal maximum)
One Step GPS does not voluntarily preserve data for private litigants unless legally required.

Data Availability and Retention

One Step GPS can only produce information that:
  • Exists at the time of the request
  • Is maintained in the ordinary course of business
  • Is reasonably retrievable through standard systems
Certain information may reside on customer-controlled devices and may not be accessible to One Step GPS until transmitted to the platform.

Response Timing

One Step GPS aims to acknowledge requests promptly. However, depending on complexity, it may take several weeks to provide a substantive response.

Contact Information

For questions regarding this policy or lawful requests for Customer Data:One Step GPS Legal Team
Email: legal@onestepgps.com
Or mailed to:
One Step GPS
Attn: Legal Dept
675 Glenoaks Blvd, Suite C
San Fernando, CA 91340