How Matthews Landscaping improved visibility and crew communication with superior fleet tracking

Fleet visibility and crew communication are key to customer satisfaction

For Matthews Landscaping, customer satisfaction is the foundation of business success, which is why they remain committed to timely and reliable service for every client. But with new growth came new challenges—as the business expanded, it became more difficult to keep up with asset and crew location in the field. When management realized they were wasting valuable time calling crew leaders for schedule updates, they knew they needed to act before poor visibility impacted their ability to deliver outstanding service.

Learn how the company uses One Step GPS’ advanced fleet tracking tools to achieve full fleet visibility, continuous communication with crews, and maximum customer satisfaction.

A landscaping business’s partner in full fleet visibility and uninterrupted communications

While searching for a fleet tracking solution, Matthews Landscaping prioritized companies with industry experience. With our durable devices, One Step GPS monitors thousands of landscaping vehicles and assets, providing the insight needed to help the business succeed.

Matthews Landscaping was able to try our expert service entirely risk-free, thanks to transparent pricing features like:

Friendly service costs. Unlike competitors, we list our pricing information right on our website: $13.95 per month per device for our state-of-the-art GPS tracking.
Honest, affordable upfront fees. Our upfront costs are simple: customers pay a one-time activation fee of up to $20 per device and charges for the first and last month’s service. The last month’s service is refundable when devices are returned.
No-contract commitment. That’s right—no contracts, ever! Our customers pay month to month, meaning you can cancel at any time without penalty.
100-day money-back guarantee. Try our service worry-free with our outstanding money-back guarantee. If you’re unsatisfied for any reason, we make it easy to receive a full refund—no questions asked.

With our straightforward pricing structure and easy device installation, Matthews Landscaping was quickly back in the field delivering seamless service to clients. Here are a few ways the company uses One Step GPS to achieve unmatched fleet visibility and crew connectivity.

OSG platform on the desktop, mobile, and tablet

1. Real-time fleet visibility

Ultimate customer satisfaction starts with dependable service. To ensure timeliness and the highest level of efficiency, landscaping companies must maintain full fleet visibility at all times. Matthews Landscaping uses One Step GPS’ integrated platform and rugged devices to keep up with technicians in the field, update customers on arrival times, reallocate resources, and more. Managers can access critical location information anytime, anywhere from desktop, mobile, and tablet app versions.

Within a single, user-friendly dashboard, landscaping businesses have access to tracking tools like:

Precise live location. Our GPS service updates every 1 to 30 seconds and is accurate to within about 8 feet, keeping you informed no matter where a job takes your crew. Choose an asset from map or list views for detailed tracking information.
Optimized route planning, dispatching, and resource allocation.. Identify the closest crews to a job site, seamlessly reallocate resources, and use our live traffic overlays to avoid stalls. With your entire fleet’s location at your fingertips, you can decrease customer wait times, save on fuel costs, and make the most of work hours.
Detailed route information. View stops along a route, driving start and end times, and more to provide customers with accurate arrival estimates. Use One Step GPS historical route information to analyze and improve operational efficiency.
Live alerts. Define your operating hours and geofences for instant notifications on deviation from set routes, vehicles leaving and entering job sites, and after-hours operation with in-app, email, and text alerts. Keep as many people as needed informed on productivity and asset security updates at no additional charge.

Screenshot of OSG platform displaying route with stops and alerts on a map

2. Enhanced crew communication

To achieve top productivity and reduce disruptive check-ins, Matthews Landscaping needed to optimize communication between managers and crews in the field. One Step GPS offers a wealth of tools to streamline communication, enhancing efficiency and maintaining Matthews Landscaping’s reputation for stellar service. Here’s how our system simplifies crew communication:

Real-time GPS tracking. View each vehicle, asset, and piece of equipment at a glance to know where crews are in their schedules—no more time wasted checking in!
Urgent route adjustments. Use the app to detect changes in traffic, resource allocation needs, and more to reduce reliance on crew updates. Quickly adjust plans for effortless problem-solving and minimized disruptions.
In-app messaging. Ensure quick resolution and total staff alignment with our messaging feature. Managers, leaders, and crew members can communicate schedule changes, respond to updates, stay informed on critical developments, and more without leaving the app.
Driver alerts. Automatically and instantly warn crew members to stop dangerous driving behavior by creating alerts for speeding, harsh braking, sharp cornering, rapid acceleration, and more. Our AI dashcams even detect and issue warnings for texting while driving and cell phone use.

Screenshot of OSG platform displaying history of a device

3. Increased employee accountability

In the landscaping business, every employee has an important role to play in guaranteeing maximum productivity and a satisfactory client experience. By improving employee accountability and transparency, One Step GPS helps Matthews Landscaping deliver timely, dependable, and professional service while decreasing the need for check-ins. Here’s how:

Instant updates. With One Step GPS live alerts and real-time location data, landscaping managers can ensure the responsible and efficient use of company property, decrease time card fraud, and more. Instant alerts for operation outside defined boundaries, after-hour use, and device tampering keep your assets safe, secure, and in top working order for customer projects.
Route history data. Promote maximum productivity by ensuring employees adhere to assigned routes and scheduled shifts with access to information like stops along a route and driving start and end times. Minimizing wasted hours reduces delays and creates more time for customer projects, enhancing client satisfaction.
Fuel card integration. One Step GPS partners with leading fuel card provider Coast to help landscaping fleets reduce fuel theft and overspending. These hidden savings allow companies to dedicate more resources toward delivering high-quality service to their customers.
Driver alerts. Automatically and instantly warn crew members to stop dangerous driving behavior by creating alerts for speeding, harsh braking, sharp cornering, rapid acceleration, and more. Our AI dashcams even detect and issue warnings for texting while driving and cell phone use.

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