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How Professional Delivery Providers uses customized fleet tracking to deliver efficiency in last-mile logistics
Professional Delivery Providers may be a growing presence in the market—but with over 150 combined years in the logistics industry among its founders, it is anything but inexperienced. The company has grown rapidly since its launch, positioning it for continued success in the middle- to last-mile logistics space.
Professional Delivery Providers was created to solve the industry's biggest problems while delivering unmatched customer service. Serving as an extension of its clients' businesses, the company enhances client brands by ensuring maximum customer satisfaction through streamlined heavy goods home delivery, installation services, delivery of building materials to job sites, and more.
As a logistics company operating in the most complex stage of the supply chain, Professional Delivery Providers needed to stand out among the competition. Here's how they built a custom fleet tracking solution to increase delivery efficiency, enhance customer satisfaction, and help clients improve profit margins.
Company
Professional Delivery Providers
Location
Atlanta, Georgia
Industry
Last-Mile Logistics
Fleet type
Logistics & Transportation
Fleet size
360+
One Step GPS devices used
Plug-in, ELD
One Step GPS platform tools used
Real-time GPS tracking, Live alerts, Historical data
Retailers want more from last-mile logistics
Last-mile logistics may be the shortest link in the supply chain, but it has the biggest impact. The last-mile stretch makes up the majority of total delivery costs for retailers, and the quality of the experience often makes or breaks customer retention.
An Insider Intelligence survey showed that the entire upstream supply chain comprises 47% of retailers' total delivery costs, while the last mile alone makes up a staggering 53%. Retailers are spending huge amounts on last-mile logistics, but according to a Last Mile Logistics Whitepaper, they aren't satisfied with its delivery efficiency, influence on customer satisfaction, and impact on profit margins.
Retailers are demanding more from their logistics providers than ever before. The research revealed that full visibility is retailers' top expectation of their last-mile providers, but most logistics companies aren't prioritizing this service.
Professional Delivery Providers knew they needed to adapt to emerge in the market as a leading last-mile logistics provider. They partnered with One Step GPS to develop a custom fleet tracking system with the tools it takes to exceed retailer expectations.
The solution to flexible logistics
Professional Delivery Providers understood the importance of fleet tracking in the last-mile logistics space, so they chose an industry-leading solution: One Step GPS. Here's how they use the flexible platform to deliver on their clients' needs and maximize efficiency.
1. Optimize delivery and achieve customer satisfaction
Now more than ever, clients demand efficient and fast last-mile services. Professional Delivery Providers uses the One Step GPS platform to unlock success with features like:
2. Optimize costs to protect profit margins
Logistics companies that optimize operational costs don't just increase their own profitability—they also create an opportunity to pass on the savings to their clients. In a volatile economy, supporting healthier client profit margins strengthens partnerships and sets providers apart in a competitive market. The One Step GPS platform helps logistics companies reduce a variety of operational costs, including:
3. Create a custom fleet tracking solution
For last-mile logistics fleets, the ability to adapt to rigorous industry demands is imperative. One Step GPS helped Professional Delivery Providers build their ideal fleet management program with features like:
As increased customer demands continue to dominate the last-mile logistics space, providers must prioritize efficient delivery to remain competitive. With One Step GPS, logistics companies can build a custom fleet management solution to make the most of every delivery, cut operational costs, and achieve maximum customer satisfaction.
Contact an in-house expert today to discuss your fleet's needs and learn how we can develop a solution aligned with your goals.