Which vehicle tracking company should I choose?

So you are looking for the right company to get you set up with tracking for your vehicles. You want a low monthly payment, easy installation and no contract. You would like to save money, of course. But now you have a bunch of names from your Google Search and all you have to go on are the claims those car tracking companies made on those sites.

That’s definitely a good start, and unless you got a great referral from a friend this may be the only info you have. So now you or your employee is going through all these websites, trying to figure out which one might meet your needs. The problem is that though websites are very accessible and online businesses will often offer the most competitive rates, helping you save money, how do you really know who you are dealing with?

GPS tracking companies

With so many businesses taking on GPS tracking as part of their normal operations today it would be easy to assume that all provider companies are pretty much the same. They are not. It is important to think about the business model of the company you are looking at hiring. Are they operating for sales now or your business for years to come? How do you tell the difference?

Sure, most everyone offers real-time tracking, text and email alerts and options for vehicle service reminders, tracking mileage and ELD integration. But do they actually know and understand the services they are selling? Yeah, that sales guy says he does, but how do you know? Is there a way to find out which companies are working to get customers who will stay customers for years to come?

That’s right, the one component that makes online business sometimes very frustrating is Customer Service. How many online services have you used that were great, really convenient and competitively priced UNTIL you had to reach someone for customer service. Next thing you’re talking to someone who is being paid minimum wage to do that job, or who is in a call center in another country and whose stock line is to apologize for some problem, but who is clearly unable to really help you. Customer Service should never be an afterthought for a successful company, so what does that say about a company that has theirs setup in such an inconvenient way?

Makes sense? Why gamble on a company like that? Sure, you could get lucky and never have any issues. But if your criteria for a GPS tracking company is based on getting low-cost, no contract, but I want all the bells and whistles, then that customer service component is going to save you a lot of money when you need it. Because the truth is there are plenty of potential providers – but are they going to be your GPS go-to solution.

GPS Tracking Customer Service

You are going to win with a company that is founded on customer service, because if that service is knowledgeable, with an honest desire to help you, then you know you are working with a company that genuinely wants to help and keep you as a customer for years to come. Even if you are looking at a no contract plan for short term use. At the very least you would want the same customer service representative to walk you through from initial consultation to final sale and you’d know you had a solid reliable company to back you up at any point in the future.

For us at One Step GPS, the value of customer service is the core component of our success. It’s made us an industry leader. Although it’s true that motivated sales representatives can crush sell anything to anyone, they won’t be able to keep doing that forever if they don’t service customers very well from initial contact, through sales and follow up service. A customer is going to look elsewhere. Besides which, why would you have to sell a really good service? You wouldn’t, you’d just need to be able to demonstrate that your company had what the customer needed, that they could get it easily, and that it was available for a competitive price.

We invite you to look around and decide for yourself. Read the vehicle tracking system reviews online. We will be here for you when you are ready for an easy to use, easy to install and very easy to track GPS system. We’ll show you how to set up text and email alerts, how to track mileage, how to set up for vehicle service reminders and even how to integrate with ELD devices. We will get you the best tracker for your needs, keeping in mind that our solutions are scalable and always the most reliable solutions available.

If you’ve read this far, then why not talk to one of our friendly associates and see what we have to offer.